Refund Policy

Domestic (USA) Orders

At HolyBanya, customer satisfaction is important to us. However, due to the nature of our products, all returns are subject to the terms and conditions outlined below.

Customers have 14 calendar days from the date of delivery to request a return. To be eligible for a return, the item must be:

• Unused and in its original condition;
• Unwashed and unworn (if applicable);
• In the original packaging;
• With all tags, accessories, and documentation included;
• Accompanied by proof of purchase.

To initiate a return, you must contact us first through our contact form or by emailing info@holybanya.com. Returns sent without prior approval will not be accepted.

Once your return request is approved, you will receive return instructions. Customers are fully responsible for all return shipping costs, including packaging, insurance, tracking, and any other related expenses. HolyBanya does not cover return shipping costs.

We strongly recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments during transit.

Hygiene and Personal Use Products

Due to the personal-use nature of certain sauna and bath products, additional restrictions may apply.

For hygiene and safety reasons, items that have been used, worn, washed, exposed to moisture, or otherwise altered after delivery may not be eligible for return.

This includes, but is not limited to:

• Sauna hats;
• Bath accessories;
• Textile products;
• Personal-use sauna items.

Returned items must be in their original, unused condition with all original packaging, tags, and accessories intact.

HolyBanya reserves the right to refuse a return or refund if the returned product does not meet the required condition standards.

Product Inspection Before Use

Customers are responsible for inspecting their order upon delivery and before use. Any concerns regarding quality, damage, or incorrect items must be reported before the product is used.

Once a product has been used, washed, altered, or shows signs of wear, it may no longer qualify for a return or refund.

International Orders

International customers have 14 calendar days from the delivery date to request a return.

Before sending any item back, customers must contact us at info@holybanya.com for return authorization.

All costs associated with international returns are the sole responsibility of the customer, including shipping fees, customs charges, duties, taxes, and any other expenses related to returning the product.

HolyBanya is not responsible for delays, lost packages, customs issues, or additional fees incurred during international returns.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

• Order number;
• Description of the issue;
• Clear photos showing the problem.

We will review each case individually and determine the appropriate resolution.

Returns Due to Customer Error

If you ordered the wrong product, selected the wrong size, changed your mind, or no longer need the item, you are responsible for all return-related costs.

The returned product must be unused, unopened (when applicable), and in the original packaging.

Once the item is received and inspected, a refund will be issued according to this policy.

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items;
• Gift cards;
• Products that have been used, washed, worn, or damaged after delivery;
• Items missing original packaging, tags, or included accessories.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

HolyBanya does not offer direct exchanges.

If you would like a different product, color, or size, you must return the original item according to this policy and place a new order.

All shipping costs related to exchanges are the responsibility of the customer.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or declined.

If approved:

• Refunds apply only to the product purchase price;
• Original shipping charges are non-refundable;
• Return shipping costs are not refundable;
• Any additional fees associated with the return are the customer’s responsibility.

Approved refunds will be issued to the original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears on your account.

If you have not received your refund within 15 business days after approval, please contact us at info@holybanya.com.

Important Notice

By placing an order with HolyBanya, you acknowledge and agree to the terms of this Refund Policy. Customers are responsible for reviewing product information, sizing details, and order accuracy before completing a purchase.