Delivery and Return Policy

Here's everything you need to know about how we get our products from our warehouse in New York straight to your doorstep:

• We primarily use UPS or USPS for shipping, selecting the best method based on your location and what you've ordered. Once your order is on its way, we'll email you a tracking number so you can follow its journey.
• Handling Time: We get orders ready within 1-3 business days. The estimated delivery time varies, depending on where you are and what you've bought. Larger orders might take a bit more time to ship.

• Shipping costs for orders outside the USA are calculated based on the delivery address. After weighing your order, we'll send you an invoice for the exact shipping cost.
• Please note, international customers are responsible for all customs duties, broker fees, and any other charges incurred, payable via cash on delivery (C.O.D.).
• Any complications with customs, refused shipments, wrong addresses, or delays will be the customer's responsibility to resolve.

Holy Banya allows returns within 14 days of purchase, provided items are in resellable condition. This means the items shouldn't be damaged and must have all labels and tags attached.